What to include
- For anything about a purchase: the email address you paid with. That is how we find your order.
- For a technical problem: what you were doing, what happened, and what device and browser you were using.
- For a refund: just ask. Our refund policy is on its own page and we do not make it difficult.
- For lost access: the payment email address. We can re-send your workspace link.
Lost your speech link?
There are no accounts, so your workspace link is the only way in. If you have lost it, email us from the address you paid with and we will send it back to you. Check your Stripe receipt first — it is often quicker.
Response times
We aim to reply within one business day. If your wedding is within 48 hours, put "WEDDING TOMORROW" in the subject line and we will prioritise it.